IT leaders have been some mighty unsung heroes of the COVID-19 pandemic. When social distancing required tens of millions of Americans to work remotely — IT managers had been the ones who made all of it attainable.
The IT Managers saved the economic system afloat and created a way of normalcy amid unprecedented circumstances. We must thank them — they don’t get practically sufficient credit score for making a foul scenario higher.
The unhealthy scenario was make higher particularly since rising to the event has meant taking over vastly extra enterprise IT work than earlier than.
Ransomware assaults have elevated 800% throughout the pandemic, and dealing from house has created numerous new safety vulnerabilities as a result of customers are extra vulnerable to social engineering (amongst different issues).
As the stewards of cybersecurity, IT managers have defended in opposition to this onslaught whereas juggling dozens of different duties that expanded and advanced in 2020.
IT managers have contended with the pressing want to pick out, implement, and deploy new applied sciences like Microsoft Teams, Zoom, or Shopify. These instruments had been useful earlier than, however they’ve grow to be mission-essential throughout the pandemic.
Keeping these options absolutely practical — and coping with any fallout when a software or new system falters — has multiplied IT managers’ duties.
On prime of all the pieces else, IT managers are the ones tasked with serving to their firms use tech to chop prices and improve effectivity in the face of an unsure financial outlook. Consider that 80% of firms plan to make use of chatbots to automate buyer interactions and inside help by the finish of 2020.
A brand new technology of digital applied sciences promise to rework what firms can accomplish — particularly throughout and after the pandemic — nevertheless it places a heavy burden on IT managers to make these applied sciences work ASAP.
How IT Management is Poised to Evolve
Some of the strain going through IT managers will let up as firms discover their stride — hopefully in 2021. However, issues is not going to merely return to the means they had been earlier than. Enterprises and know-how have a essentially completely different relationship as a result of the pandemic, and it’ll rework the function of IT managers for the foreseeable future. Here are 3 ways the place is altering:
1. IT managers will study to belief.
Historically, IT resolution makers are inclined to lock down enterprise IT belongings as tightly as attainable. That is sensible from a safety and governance perspective, nevertheless it’s incompatible with the shift towards distant work taking place at firms throughout the nation.
As vastly extra persons are disconnected from their IT departments and rely extra closely on their very own units and residential networks for work, IT managers might want to belief these customers/belongings.
Part of that can be an perspective shift — a part of it would contain embracing applied sciences for managing distant IT safety and visibility. Moving ahead, IT managers might want to belief extra but confirm each time attainable.
2. Chatbots are right here to remain.
Chatbots and automation will grow to be everlasting options of enterprise IT. They will overlap with a number of departments and have an effect on widespread workflows, creating huge new IT supervisor duties in the course of.
Given the complexity and consequence of automating issues, IT managers could also be tempted to withstand this pattern; that can be a lot tougher as soon as prospects get used to the comfort of AI and firms see the price financial savings. IT managers might want to determine workflows ripe for automation and choose the greatest applied sciences to deal with the work.
3. Customer expertise is paramount.
IT groups are extra vital than ever in an period of distant work, however they’re additionally much less accessible than ever as individuals work exterior the workplace. Since IT managers can’t deploy a technician to work together with a machine immediately, they should grow to be obsessive about the buyer expertise of anybody accessing IT companies.
That means responsive help requests and efficient fixes, practical IT system deployment, clean infrastructure adjustments, and free-flowing and correct data.
Put in a different way, IT managers must suppose much more about the people who use the applied sciences they coordinate.
The pandemic has been a tipping level for all of us, however particularly the IT Manager. One period immediately gave strategy to the subsequent.
IT managers have made an admirable — at occasions heroic — effort of adapting to date. Looking forward, they only must sustain the stellar work.
Image Credit: anete lusina; pexels