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Muslim services are harder to access during the pandemic, so he brought them online

Many followers of a faith dare not query the strategies of figures who head non secular establishments. To add, there’s a lack of governance over these practitioners in positions of spiritual management.

“Among the unethical practices that I have observed is the mismanagement of funds in the collection of charities and institutions,” British Muslim entrepreneur Muddassar Ahmed advised Vulcan Post.

“Thus, I thought that a platform that directly connects users with vetted professional service providers ensures users get what they pay for while service providers receive payment for their services,” he defined how his website ImamConnect took place.

Its launch in August 2020 was additionally well timed as the pandemic led to many in the Muslim neighborhood being underserved due to restrictions on bodily conferences.

ImamConnect was first launched in the UK, however Muddassar noticed match to carry it to our shores in early 2021 based mostly on a number of of his observations.

A Growing E-Commerce Industry

Apart from his private respect and affection for Malaysians after performing some work right here for a number of years, Muddassar added, “The Malaysian market is active and often on the radar of investors and tech startups.”

“On top of that, the tech and e-commerce sector have strong support from the Malaysian government through various sector and industry related policies which makes it an ideal location.”

Certainly, we’re seeing rather more help for these sectors now with MDEC even focusing on 875,000 MSMEs to undertake e-commerce by 2025.

Overseas, these foundations are extra established, therefore ImamConnect’s preliminary give attention to the UK and US markets, permitting it to have a stronger community of suppliers from these international locations.

The homepage of listings, and ImamConnect’s service suppliers in Malaysia / Image Credit: ImamConnect

As of now, ImamConnect lists 5 service suppliers in Malaysia that may assist in Islamic design, training, and homeopathic remedy, for instance.

Muddassar acknowledged that this was nonetheless a small pool, however shared that they’ve plans to rent extra folks in Malaysia to think about recruiting suppliers.

Transparency Is The Key

From what I can see, ImamConnect has taken the vital steps to give customers a peace of thoughts. For every listed supplier, info is displayed transparently.

Users can see the supplier’s biography, their {qualifications}, what classes of service they’re ready to supply, and even the degree of vetting they underwent earlier than being listed, and extra.

This reveals the scope of a service supplier’s choices, together with extra classes / Image Credit: ImamConnect

On the website, service fees are additionally listed upfront to additional enable for transparency and extra aggressive charges. As approaching board as a person or service supplier is free, ImamConnect monetises by taking a proportion of the transactions.

Once ImamConnect’s Malaysian listings are extra populated, we might even see suppliers providing quite a lot of services from marriage and household issues to beginning and dying, counselling and help, and lessons and coaching.

Some of those embody child-minding services, matchmaking, funerals, wills and inheritance issues, interfaith engagement, videography and images, and extra.

Muddassar shared {that a} regular demand for ImamConnect right here has come from UmranTV, a Malaysian YouTube channel with 36k subscribers, who’s already engaged services from the platform.

“In the current pandemic situation, we plan to actively promote ImamConnect via online initiatives and word of mouth for the initial phase, and when things return to normal, we hope to then begin on-ground engagements,” he shared.

Not Replacing, But Complementing

Something I brought up to Muddassar was the chance of constructing ImamConnect accessible in Bahasa Melayu too, since a big portion of our Muslim inhabitants right here is healthier versed in it, thus permitting for higher and simpler market penetration.

Right now, English seems to be the default, which might’t be helped as a majority of service suppliers that come on board indicating their languages are concentrated in the West. Muddassar was fast to guarantee me that having Bahasa Melayu on the website is one thing they’re engaged on.

After all, it might be advantageous since ImamConnect is assured in the traction it may possibly acquire right here, and is thus planning to open a regional workplace in Malaysia.

“Since its inception, ImamConnect has been working with Malaysians, including our founding team member, Zain al-Haddad. Having an office in Malaysia would also mean a better outreach to the Australasia region,” Muddassar stated.

He acknowledges that as ImamConnect grows, it has the capability to impression the panorama of Muslim services and their suppliers, however fairly than exchange, it serves to complement present establishments.

“We’ll always need traditional institutions like mosques and schools, that’s home. But ImamConnect can help Muslims worldwide stay connected to their faith when physical contact is not available.”

“By aligning our model with Muslim values, we will improve both the standards and incomes of Muslim service providers by fostering a worldwide community for them to connect with. ImamConnect could change the way religious services are provided forever,” he concluded.

  • You can study extra about ImamConnect right here.
  • You can learn extra on e-commerce matters right here.

Featured Image Credit: Muddassar Ahmed, founder and CEO of ImamConnect

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Monday, May 10, 2021
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Updated on May 10, 2021 1:29 am

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