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Dental clinics need to go digital too, this M’sian team aims to impact 300 in the next year

[Written in partnership with Supernewsroom, but the editorial team had full control over the content.]

Last we spoke to Malaysian point-of-sale (POS) system supplier Aoikumo, the model was supplying its providers to shoppers in the magnificence, medical, and wellness fields.

Around that point, nonetheless, CEO Kevin Nair had already expressed his curiosity in serving dental clinics to Vulcan Post too.

Just beneath a year later, he was proud to share that they’d achieved that purpose. Within 1 month of launching their new POS system, kumoDent, 15 dental clinics had already come on board.

Tweaking the system

It all started with enquiries from gamers in the dental trade who’d caught wind of Aoikumo’s POS system being utilized by magnificence and medical service suppliers in 2019.

When the MCO hit in 2020, the Aoikumo team felt it was an opportune time for them to divert some improvement consideration in direction of a correct dental POS system.

But if Aoikumo’s present POS system was ready to serve magnificence, medical, and wellness service suppliers, why did they’ve to go the additional mile to create a brand new system only for dental clinics?

Kevin replied, “We were missing the dental and periodontal charting, and at the same time, the patient journey, which is the flow from the point the patient reaches the clinic up to billing, differed as well.”

The periodontal charting on kumoDent / Image Credit: kumoDent

Did you already know: Periodontal refers to something relating to or affecting the constructions surrounding and supporting the tooth.

“Other than that, Aoikumo had way more features than what the dental clinics required, such as the package control, marketing module, tiering commissions, etc.”

Despite these variations, the team’s purpose was nonetheless to have each kumoDent and Aoikumo share the identical platform.

This was in order that their obtainable kumoSan (for workers administration) and kumoBiz (a lite model of the POS system to ease enterprise operations) apps is also utilized by kumoDent subscribers, negating the need to develop extra separate ones.

However, this plan got here with a caveat. “We had to ensure that whatever we were doing would not interrupt the existing Aoikumo clients when kumoDent was launched,” Kevin shared.

Thus, the team spent the most time on assessments to be certain that their structure might maintain up with the addition of kumoDent.

Taking care of their shoppers’ clients

kumoDent is just not the solely dental clinic POS system in Malaysia although, as there are abroad opponents providing their providers right here too.

But Kevin believes he and the Aoikumo team have their USPs down-pat. Creating the most high-tech, environment friendly system would nonetheless imply naught if the individuals meant to use it could’t determine it out.

With kumoDent’s important customers being nurses and medical doctors, the team ensures that no matter new options and capabilities launched are simple to use. At the identical time, they supply easily-accessible assist and assist.

Then there are additionally the value-added providers inside the Aoikumo ecosystem which embody the aforementioned kumoSan app.

On the customer-facing entrance, Aoikumo has a MeTIME Wellness app for sufferers to e book appointments by means of, test previous transactions, and extra.

The kumoSan app (left) and the MeTIME Wellness app (proper) / Image Credit: kumoDent

Some upcoming plans to enhance it embody including an over-the-app buy perform that lets sufferers pay for therapies on the app itself.

And as a result of as they are saying, information is energy, kumoDent gives sufferers with post-treatment care writeups that give recommendation on how to look after one’s tooth after a filling or a knowledge tooth removing, for instance.

This end-to-end care has confirmed in style amongst kumoDent’s focused clientele, and immediately, dental clinics make up about 10% of Aoikumo’s general outlet subscribers, with Kevin noting that it’s nonetheless a rising quantity.

In focus and on monitor

Within the next year, Aoikumo aims to onboard a complete of 300 clinics to kumoDent. The team has put aside budgets to ramp up their gross sales and advertising and marketing efforts to improve consciousness and to strengthen their model id.

Following these efforts, Kevin stated, “We are still on track and confident that we will hit the target by next year.”

As for different development objectives, he replied, “Regional and international expansion, if the situation permits, as well as increased adoption of the MeTIME Wellness app to ease patient bookings and purchases.”

Though the potentialities are infinite, Kevin and his team are selecting to give attention to kumoDent and Aoikumo first, however gained’t shut out different verticals inside the medical and wellness trade in the future.

  • Learn extra about kumoDent right here.
  • Read about different Malaysian startups we’ve coated right here.

Featured Image Credit: Aoikumo

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