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CEOs Who Saved The World By Taking Care Of People


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Photo: Pixabay

Last month, we celebrated the unimaginable 12 months of Social Capital by highlighting a number of the smartest and most compassionate CEOs in America with our “Heroes of American Business — IBT’s First Annual Social Capital TOP 100.” What an unimaginable journey it has been for us and for them.

Now, we have a look again on the most-read articles on this groundbreaking part during the last twelve months. Though some might say crediting these leaders with saving the world is a stretch, we predict it’s wholly acceptable, particularly contemplating the premise of Social Capital.

Because really saving the world is all about taking good care of folks. Without folks, nothing else issues — interval. These leaders understand that, they usually pull out all of the stops to deal with folks respectfully, pretty and, most significantly, as the top and never the technique of their enterprise.

That has been much more essential not too long ago, since we’re in an extremely difficult time in our nation and our world, but in addition a really thrilling one. While the pandemic and a bunch of different social, cultural and geo-political points have brought about a lot strife and battle in our nation and our world over the previous couple of years, the CEOs whom we honored have stepped as much as the plate not solely to attain success economically however to make the world and the worlds they run a complete lot higher with their people-centric strategy. And, in the end, these heroic efforts and actions are altering how enterprise appears to be like and the way all of us have a look at enterprise — ceaselessly.

Their objectives, insights and actions have all revolved round taking good care of folks in dynamic and extremely efficient methods. And they’ve shared a few of these wonderful experiences and views on how they did what they do in highly effective articles and Q and A’s with us at IBT.

Whether by means of applications and insurance policies to assist their staff, by being there for his or her clients in unprecedented methods, or by serving to the folks of their communities and past by means of the storm, these leaders nobly demonstrated what it means to guide in all the proper methods with a view to protect and shield the complete potential of capitalism to assist all rise to their best potential prosperity and potential.

So right here, with out additional ado, are the TOP 10 most-read and -downloaded entries of the previous 12 months. We hope they are going to change your world as a lot because the worlds they’ve already modified.

Number 1 most-visited Social Capital article: “Do You Care?” by Cheryl Bachelder, former CEO of Popeyes


Cheryl Bachelder
Cheryl Bachelder is a passionate, purpose-led enterprise chief — the previous CEO of Popeyes® Louisiana Kitchen, Inc.
Photo: Cheryl Bachelder

Cheryl Bachelder’s story helped us launch our Social Capital part final 12 months. Her model of main Popeye’s with a concentrate on the human aspect of her staff was one of many first we spotlighted, within the function article “SOCIAL CAPITAL: WHAT is it? DO you have it? HOW do you earn it?”

As we describe extra absolutely in that article, Cheryl rebuilt Popeye’s by being not only a nice enterprise strategist but in addition a buddy and co-worker who cared in addition to a CEO, treating franchisees, their staff and even clients like household as she took the corporate from floundering to improbable success.

The writer of “Dare to Serve” continues to be a drive within the enterprise group. Cheryl serves as a board member to a slew of different firms and mentors CEOs behind the scenes on find out how to be humble to allow them to be extra approachable and, subsequently, extra credible leaders. 

Following her debut in “SOCIAL CAPITAL: WHAT is it? DO you have it? HOW do you earn it?” Cheryl shared her ideas in depth on a really human aspect of enterprise. In “ Do You Care? ” she contrasts the lip service we pay to “caring” with exhibiting an actual concern by means of actions. A key a part of her message is, “Practice the caring behaviors that are difficult for you — and important to the other person. You won’t improve without effort. No pain, no gain. When you fall short, apologize and try again.” And brings it to the private stage when she shares, “For me, I must practice patience — it just doesn’t come naturally to me.”

We invite you to learn Cheryl’s full article right here: Do You Care?

Number 2 most-visited Social Capital article: “Delta REALLY Loves Their Customers – And CEO Ed Bastian Is a Big Reason Why!” a Q and A with Ed Bastian, CEO of Delta Air Lines


Delta Air Lines Profit Sharing Day 2020
Delta Air Lines Profit Sharing Day 2020
Photo: Delta

After we honored Ed Bastian in our function article “10 Of America’s Top CEOs Talk with IBT’s Social Capital About How To Be Authentic,” we had the pleasure of sitting down with him for an in-depth Q and A.

Ed actually takes the cake for being compassionate, caring and devoted to his staff and clients, even going as far as quitting the corporate over it. After working his means as much as senior vp at Delta in 2005, Ed resigned somewhat than compromise his ideas when the corporate took a hard-bottom-line strategy to its tough monetary instances.

As we describe extra absolutely in “10 Of America’s Top CEOs Talk with IBT’s Social Capital About How To Be Authentic,” Ed was b rought again six months later as chief monetary officer by then-CEO Gerald Grinstein, and he introduced Delta again to life with integrity after his return.

Following this text, we had the chance to talk with Ed immediately. In “Delta REALLY Loves Their Customers – And CEO Ed Bastian Is a Big Reason Why!” as we explored the various methods Delta stepped as much as the plate throughout the challenges of the COVID-19 pandemic by being much more attentive to the wants of its staff, its clients and the group, Ed spoke candidly about valuing folks over income, persevering throughout the pandemic, and the necessary classes he realized from his mother.

We invite you to learn Ed’s full interview right here: Delta REALLY Loves Their Customers – And CEO Ed Bastian Is a Big Reason Why!

Number 3 most-visited Social Capital article: “The Possibilities AND the Pitfalls of Remote Work” by Robert Glazer, Founder and CEO of Acceleration Partners


CEO Robert Glazer
CEO Robert Glazer is aware of the worth of unplugging, and even pays his staff to do the identical.
Photo: Robert Glazer

Robert Glazer was one of many first CEOs who caught our consideration for our debut Social Capital function “SOCIAL CAPITAL: WHAT is it? DO you have it? HOW do you earn it?” for a management model that has earned his internet online affiliate marketing company excessive marks and a daily place amongst Glassdoor’s “Best Places to Work” and himself the glory of twice being named No. 2 on Glassdoor’s listing of “Top CEOs of Small and Medium Companies in the US.”

That’s particularly wonderful since he doesn’t even personal a constructing for his staff to work in. His firm has all the time been distant, which actually gave him unimaginable insights into find out how to adapt the entire work-from-home transition that occurred after Covid struck.

And that’s the subject he takes on his article “The Possibilities AND the Pitfalls of Remote Work.” Using the pandemic-induced work-from-home explosion as his start line, he addresses what he has seen as a distrustful perspective that’s frequent amongst enterprise leaders: “Whether they would admit or not, many probably suspect their employees would not be fully focused or engaged working from home without anyone looking after them. However, this is a short-sighted, closed-minded way of thinking. The fact is, not only can most businesses excel in a virtual environment, but that can become a selling-point for both employees and customers.”

Robert’s strategy to distant work is a powerful tribute to Social Capital which explains we honored him in “SOCIAL CAPITAL: WHAT is it? DO you have it? HOW do you earn it?”

We invite you to learn Robert’s full article right here: The Possibilities AND the Pitfalls of Remote Work

Number 4 most-visited Social Capital article: “Bob Chapman Builds Colossal Success On Simple Premise: Treat People With Respect ,” a video interview with Bob Chapman, CEO and Chairman of Barry-Wehmiller


Bob Chapman Barry-Wehmiller’s CEO
“Our product is our people. We build great people who do extraordinary things.” — Bob Chapman
Photo: Bob Chapman


Heading an unlimited empire of producing firms places Bob within the highlight as a enterprise chief, however that’s not the rationale we spotlighted him in our Social Capital function “The New Revolution: Access ”

Rather, it’s his uncommon administration philosophy that made him stand out to us — he believes the aim of a profitable firm is to make its staff profitable.

He had already circled what had been a struggling bottle washer enterprise when he inherited it in 1975. But whereas reflecting on his success, he had an epiphany: He was not in enterprise for the sake of the corporate, however the firm was in enterprise for the sake of the lives concerned with it.

He went additional into that in our unique interview, “Bob Chapman Builds Colossal Success On Simple Premise: Treat People With Respect,” an thrilling interview by which he dropped title after title of different enterprise leaders he has helped and/or who’ve sought him out for extra insights on this highly effective enterprise philosophy.

Bob’s pleasant method all through his unique interview for our Social Capital part belies his passionate conviction that that is the proper means and the easiest way to do enterprise. As he advised organizational professors from Washington University in St. Louis, visiting one among his Barry-Wehmiller manufacturing vegetation, “Our product is our people. We build great people who do extraordinary things.”

We invite you to hearken to Bob’s full interview right here: Bob Chapman Builds Colossal Success On Simple Premise: Treat People With Respect

Number 5 most-visited Social Capital article: “What Led CEO Roger Hochschild To ‘Discover’ His Simple And Sincere Approach To Diversity?” a video interview with Roger Hochschild, CEO and President of Discover Financial Services


Roger Hochschild volunteering
Roger C Hochschild, Discover
Photo: Discover

Being a part of a revolutionary strategy to bank cards and the prepared entry they supply to capital for bizarre, on a regular basis folks was what we initially noticed as worthy of recognition after we honored Roger Hochschild in “ The POLITICS of EMPOWERMENT in American Business .”

Throughout his twenty years on the helm of Discover Financial Services, he has upheld the corporate mission “to help people spend smarter, manage debt better, and save more so they achieve a brighter financial future” and its objective to be the “leading direct bank and payments partner.”

But what was much more compelling had been the unimaginable revelations he shared throughout our follow-up interview “What Led CEO Roger Hochschild To ‘Discover’ His Simple And Sincere Approach To Diversity?” about how he empowers and respects the range of Discover’s staff with a revolutionary and natural strategy that comes straight from the center.

Yes, it’s an enormous, multinational company. But Roger has been devoting himself to working it like a small enterprise.

We invite you to hearken to Roger’s full interview right here: What Led CEO Roger Hochschild To ‘Discover’ His Simple And Sincere Approach To Diversity?

Number 6 most-visited Social Capital article: “Success Is Really About Being Happy – And Hiring Happy People ,” a Q and A with Brian Scudamore, Founder and CEO of 1-800-Got-Junk?


Brian Scudamore
Success Is Really About Being Happy – And Hiring Happy People
Photo: Brian Scudamore

Brian Scudamore epitomizes the enduring Horatio Alger success story. He went from highschool dropout on the lookout for a summer time job to a “blue-collar millionaire” with a easy albeit sensible concept to show troublesome trash right into a constructive buyer expertise. But, as thrilling and inspirational as that’s, it’s not the rationale we honored him in our Social Capital function “10 Of America’s Top CEOs Talk with IBT’s Social Capital About How To Be Authentic.”

No. We acknowledged this down-to-earth man as a result of he continues to display that he cares about his firm’s success and is aware of the best way to get there may be by treating folks properly.

And one measure of figuring out the well being of an organization and whether or not persons are being handled properly is happiness. His personal happiness — or, somewhat, lack thereof – was the rationale he scrapped his first profitable firm to boldly begin afresh , from scratch, with a complete new view of success. This is the subject he discusses deeply and candidly in his interview Success Is Really About Being Happy – And Hiring Happy People.”

Brian’s firm now has about 160 areas within the U.S., Canada and Australia beneath his O2E (Ordinary 2 Extraordinary) model, a half-billion-dollar enterprise that features house-painting firm WOW 1 Day Painting and home-detailing enterprise Shack Shine together with 1-800-Got-Junk? And the perspective we honored him for in “10 Of America’s Top CEOs Talk with IBT’s Social Capital About How To Be Authentic” continues to be his trademark.

We invite you to learn Brian’s full interview right here: Success Is Really About Being Happy – And Hiring Happy People

Number 7 most-visited Social Capital article: “Each of Us Can Make a Global Social Impact. Here’s How I Did.” by Robert Glazer, Founder and CEO of Acceleration Partners


Robert Glazer with AP Employees
Robert Glazer with AP Employees
Photo: Robert Glazer

Coming in a second time on this assortment of fan favorites is Robert Glazer, whose relationship together with his staff earned his internet online affiliate marketing company a daily place amongst Glassdoor’s “Best Places to Work” and himself the glory of twice being named No. 2 on Glassdoor’s listing of “Top CEOs of Small and Medium Companies in the US.” The management that conjures up this was what we honored him for in our debut Social Capital function “ SOCIAL CAPITAL: WHAT is it? DO you have it? HOW do you earn it?”

A prolific author, Robert enjoys sharing his expertise and insights. In his second article for us, “ Each Of Us Can Make A Global Social Impact. Here’s How I Did. ” he chronicles the evolution of his communication model. While it’s hardly uncommon for CEOs to e-mail their troops with motivational or team-building messages supposed to spice up productiveness, Robert started taking a special strategy: focusing the emails on matters that had nothing to do with firm enterprise. The constructive inspiration he sought to convey was aimed toward encouraging his staff to wish to obtain extra in all areas of their lives, not simply at work.

The response was a lot higher than anticipated, which impressed him to take it to a better stage and attempt to use his emails to attain higher advantages outdoors his group. 

We invite you to learn Robert’s full article right here: Each Of Us Can Make A Global Social Impact. Here’s How I Did.

Number 8 most-visited Social Capital article: “Jill Koziol and Motherly Celebrate All Moms As – Gasp – Successful Women,” a video interview with Jill Koziol, Co-founder and CEO of Motherly


Jill_Koziol_Motherly
“If you begin with the mom and also you’re supporting her in her well-being holistically — if in case you have a thriving mom — you might be more likely to have a thriving household,” says Jill Koziol, the CEO and Co-Founder of Motherly.
Photo: Motherly

We honored Motherly co-founders Jill Koziol and Liz Tenety in “SOCIAL CAPITAL: WHAT is it? DO you have it? HOW do you earn it?” for uplifting the self-image of hundreds of thousands of girls by means of their real caring for girls who had been being patronized, marginalized or simply plain not acknowledged — all as a result of they didn’t match into the societal picture of moms.

They created Motherly to be an lively on-line information and gathering place for millennial moms that gives a well-liked weekly e-mail e-newsletter that “empowers women in four areas: Work, Life, Love, and Child.”

But, as Jill shares in her unique Q and A “Jill Koziol and Motherly Celebrate All Moms As – Gasp – Successful Women,” this enterprise appeared like such a no brainer that traders had been hesitant to fund it as a result of they couldn’t imagine it hadn’t been executed already.

Discussing what it means to be a trailblazer on this house, Jill may be very clear about what drives Motherly’s strategy to supply evidence-based info and communicate to its viewers because the multi-faceted girls they’re.

We invite you to hearken to Jill’s full interview right here: Jill Koziol and Motherly Celebrate All Moms As – Gasp – Successful Women

Number 9 most-visited Social Capital article: “Why Chipotle’s Brian Niccol Is All for Spending MORE on Ingredients – And People,” a video interview with Brian Niccol, Chairman and CEO of Chipotle


Why Chipotle’s Brian Niccol Is All for Spending MORE on Ingredients – And People
Why Chipotle’s Brian Niccol Is All for Spending MORE on Ingredients – And People
Photo: IBTimes

When Brian took over management of Chipotle after the corporate’s extremely publicized causation of an e-Coli outbreak, he rebuilt the corporate’s popularity and its income by specializing in meals high quality all through the corporate’s provide chain — although it meant rising the corporate’s prices.

But this was no media hype placed on for present. Brian is really devoted to creating positive Chipotle gives wholesome meals served in a wholesome place and produced in a wholesome means that’s good — each for customers and the remainder of the availability chain. The public has rewarded him by means of a patronage that continues to construct the corporate’s success, and we added our personal reward by honoring him in our Social Capital function “10 Of America’s Top CEOs Talk with IBT’s Social Capital About How To Be Authentic.”

He acknowledges he generally has to defend this philosophy from those that level out that Chipotle spends extra on meals than others within the fast-food sector, however he maintains that “we’re a food company. If there is a place we should be investing, we should be investing in food.”

So, we had been thrilled to talk additional with this celebrated and compassionate CEO on this fashion of doing enterprise. In “Why Chipotle’s Brian Niccol Is All for Spending MORE on Ingredients – And People,” Brian talks about all of the methods he invests in top-quality meals, loyal clients and his cherished staff — and why he believes it is a non-negotiable means of doing enterprise. 

We invite you to hearken to Brian’s full interview right here: Why Chipotle’s Brian Niccol Is All for Spending MORE on Ingredients – And People

Number 10 most-visited Social Capital article: “ Selling Socks And Saving ‘Soles’ ,” a Q and A with David Heath, Co-founder and CEO of Bombas


David Heath_Bombas
“We’re not building rocket ships; we’re not changing the world in a dramatic way; we’re just trying to fix small, little things that we feel exist out in the world that, combined, make this WOW moment when you put any of our products on,” says Bombas CEO David Heath.
Photo: Bombas

The homeless are among the many most deprived folks in our nation, so the care David demonstrated in constructing an organization round offering this inhabitants with the extremely sought-after merchandise of clothes and luxury — socks — is what earned him our recognition in “The POLITICS of EMPOWERMENT in American Business.”

He created a capitalistic answer somewhat than merely asking folks to donate socks, or cash to buy socks. Bombas, his firm, has succeeded on a grand scale — with present annual income of greater than $100 million per 12 months whereas donating greater than 40 million objects to 2,500 communities. That’s a complete lot of Social Capital!

But perhaps much more spectacular than the corporate’s income and mission is the depth of the founder’s dedication to educating and empowering others to care and see their very own alternative to dwell their lives with a mission.

In “Selling Socks And Saving ‘Soles’,” David’s message is each heartwarming and compelling as he explains the nuts and bolts of how he’s main the following era of firms created to resolve necessary human issues. And he’s not solely serving to to enhance the lives of the homeless however serving to hundreds of thousands of consumers to discover a deeper goal in their very own lives.

We invite you to learn David’s full interview right here: Selling Socks And Saving ‘Soles’

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